HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Most of the time our products our made to order. After you place your order, please allow 3-5 business days to process depending on size of order and product variety. Domestic orders should only take 3-5 days to ship.
DO YOU TRACK PACKAGES?
Yes. After your order has been processed and shipped we will send you an email with your tracking number. If you have received a fulfillment email with no tracking number please contact us with your order number and we will provide you with your tracking number.
WHICH SHIPPING METHOD DO YOU USE?
We use USPS Priority Mail Regional Rate Boxes for all orders in the US, with the exception of a bubble mailer for small orders of wax melts. We have free shipping on orders over $49 for our customers living in the United States (This will automatically come up at checkout, no need for special codes). Canadian customers will have separate options when you check out for tracked, insured USPS shipping.
WHAT IF I'M LOCAL, CAN I GET FREE SHIPPING?
Absolutely! Please use the code CANTONOH upon checkout. After code is used, you are responsible for emailing us for pick up arrangements.
DO YOU OFFER INTERNATIONAL SHIPPING?
Unfortunately, we do not ship outside the United States and Canada at this moment. Due to the weight of our products shipping is just too high. However, if you want to email us at email@example.com with your location we can send your order with a custom shipping estimate.
DO YOU OFFER RETURNS OR EXCHANGES?
We currently do not accept returns. However, if you've received your order and it is damaged, please send us a clear photo of the damage to firstname.lastname@example.org and we will work together to come up with a solution.
We are not responsible for any damage that has come from the mail courier service. We encourage you to choose an insured/trackable shipment option to avoid any loss if something happens during shipment.
DO YOU OFFER WHOLESALE OR CONSIGNMENT?
Yes, we offer wholesale! Please email us at email@example.com for details on wholesale. We do offer consignment, but it will be determined case by case.
DO YOU OFFER BULK DISCOUNTS FOR EVENTS SUCH AS WEDDINGS OR SHOWERS?
We would absolutely love to make your special day better by helping you with favours! Please email us at firstname.lastname@example.org to inquire about discount pricing for your choice of item and custom labels to suit your event. This also applies to those who own subscription box companies. We look forward to working with you!
HOW DO YOU RECOMMEND BURNING THE SELAH LIFE CANDLES?
Soy wax is memory wax and will burn to the edge of it's last burn. That's why we recommend burning for 3-4 hours to create a good burn pool. Any less time can create a tunnel, and more time can drown your wick. If you take care of your candle and burn it how we recommend, you can get them to burn for the estimated time indicated in each product description. Keep your wicks trimmed to 1/4" and never leave your candle on an uneven surface, or unattended. Cool completely before handling.
HOW DO YOU RECOMMEND USING THE SELAH LIFE WAX MELTS?
Using an electric wax melter, or a candlelit burner to melt a wax tart. Do not overheat. To exchange scents, let cool or harden in refrigerator and pop out.
We love that soy is carbon neutral and a renewable resource. It is also clean burning and lasts a lot longer than other waxes like paraffin. We also love that it is non toxic so we can handle it every day and keep our customers safe. It is also 100% U.S grown, vegan and kosher certified. Our soy wax is 100% GMO free.
DO YOU USE ESSENTIAL OILS?
Although we would absolutely love to work with essential oils for their healing properties, unfortunately, the burning point is so low in essential oils that they tend to evaporate very quickly. We choose fragrance oils because they have a higher burning point and carry a much stronger scent throw.
ARE YOUR CANDLES PHTHALATE FREE?
We are proud to say we use completely Phthalate free oils that are body safe.
IF YOU HAVE ANY OTHER QUESTIONS ABOUT US OR OUR PRODUCTS, PLEASE EMAIL US AT HELLO@THESELAHLIFE.COM